Job Description
The ideal candidate will be a seasoned software engineer who is efficient, accurate, and a friendly
approach to deliver support services to our Software clients.
Salary –Salary should not be a constrain for a good resource
Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance.
Functional Area – Customer Support
Role – Sr. Technical Associate – Software Support
Employment Type – Permanent Job, Full Time
Work location – Ahmedabad [Prahladnagar]

Job Role
 Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.
 Responsible for database support, troubleshooting problems by writing SQL queries, deploying new patches on UAT and production server at IIS server

 Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
 Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
 Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
 Escalate unresolved queries to respective departments for accurate redressal

Required Skills
 Education Qualification: BSc (Information Technology) / BSc (Computer Science)
 Minimum 2+ Years experience in Software Support Domain. Should have experience working with various databases like SQL, Oracle & MS Acces.
 Good understanding of computer, internet, and IT literacy with the ability to learn new technology quickly
 Basic knowledge of SQL / Oracle Database – writing SQL queries to troubleshoot errors
 Good listening and problem-solving skills
 Customer service experience and a customer-centric attitude
 Experience in using ticketing tools Desired Personality traits
 Soft-spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
 Technically &Logically Strong
 Strong Analytics, problem-solving &Interpersonal Skills
 Strong work ethic and sense of commitment
 Ability to balance multiple priorities Key Result Areas
 Customer Satisfaction of assigned clients
 Problem & query analysis, understanding&Solving Key Performance Indicators
 Prompt, responsive, responsible, and friendly approach to client situations
 Zero customer complaints
 Client Feedback

Job Category: Sr. Technical Associate – Software Support
Job Type: Full Time
Job Location: Ahmedabad
Job Description: Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

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